Our Customers' Reviews
I have been doing business with Tuffy for about 3 years. I always get good service. Price is reasonable and they always do what they can for me. Dan and Jason and all the other staff there are polite and eager to make things right when something goes wrong.
— Jill B., Omaha, NE
My car needed to have some power steering fluid put in it. I bought fluid on my own but the power steering fluid thing was very hard to find so I couldn't do it myself. Jason was nice enough to take the time to show me where it was and put the fluid in there for me. It's a good thing I went there because my car was almost our of fluid. Thank you Jason for all or your help. You are awesome!
— Tammy W., Omaha, NE
Ridiculous. Absolutely ridiculously GREAT SERVICE. Always guiding and helpful, even when your vehicle has issues. Other service centers leave you feeling taken advantage of or out and out lied too. I've watch Dan and the staff fix other mechanics mistakes as well as give customers "good, better,best" options for their repairs. Keep up the honest work!
— Ryan B., Omaha, NE
Excellent service provided here.
— Erin B., Omaha, NE
My daughter recently moved to Omaha and the check engine light on her vehicle came on. We called Tuffy Tire & Auto Service and they were able to get the vehicle in right away. They diagnosed the problem and gave a fair quote on other work that needed to be done. They vehicle is fixed and running great! Tuffy provided excellent customer service and we will definitely use them again!
— Melissa C., Cheyenne, WY
I needed an oil change and walked in without an appointment. They got me in and their customer service was excellent! Will use again for all my oil changes.
— Traci P., Wahoo, NE
Always amazing and friendly service!
— Kelly L., Omaha, NE
Good mechanic who new how to repair my vehicle. I need some more work done and will go back to that Tuffy location if I can get the same mechanic. I liked the fact that the Assistant Manager had the mechanic speak to me after the fact and helped me understand what else needs to be done.
— Dan M., Omaha, NE
Came on a Saturday with no appointment to get an oil change and got great service. Had a wait a little but that was because they were so busy! Would make an appointment next time just to be sure I did not have to wait too long.
— Mike J., Elkhorn, NE
Very professional and prompt. I received a call shortly after I dropped off my car in regards to the repairs and estimate. My car was finished on time and below the estimated price. Thank you!!!
— Mary H., Omaha, NE
Came in for one final oil change before I leave on my deployment. Service was prompt and efficient. Received a great deal on the oil change. It was very much appreciated. Thank you!
— Ryan P., Omaha, NE
These guys are great honest and better than the dealers by over 30% on my Chevys Water Pump. Nice to see guys who get it. Keep up the good work!
— Jacob T., Lincoln, NE
Friendly, honest and very nice people to work with. The store manager was most helpful in solving a few of my on going problems-great advice! Will continue to take all care needs to this Tuffy location- very satisfied.
— Cindy S., Gretna, NE
Tuffy's on wright street were fast and professional. Great service for the west omaha community.
— Andy R., Valley, NE
Both the manager and staff have treated my wife well ever since we started going here more than a year ago for oil changes. They are helpful, honest and they don't mind that my kids being loud their waiting room. We've never had to wait longer than expected and the fellas inside are always kind. There is a reason we keep driving here for service instead of places a bit closer to home. A+
— Corby B., Omaha, NE
We are new to the area and I had my oil changed at Jiffy Lube 4 door down from Tuffy. They kept trying to upsell me and tell me things I knew I didn't need. VERY ANNOYING! Then I took my car to Tuffy and had a completely different experience. They were quick, professional and courteous. We feel very comfortable talking with the staff, and believe they are very trustworthy. We will continue to maintain our cars here.
— Kathleen K., Omaha, NE
Jay, Thanks to everyone from Tuffy's for helping make the trip to my daughter's graduation in MN possible. Steve
— Steve E., Omaha, NE
I recently had some work done on my wife's VW Jetta and my turbocharged Mustang. The staff at this location is top notch. They were very friendly and they were not affraid to work on my highly modified car. I find it hard to trust shops and even harder to send my wife to repair shops, but this one I have no fear about. If you need an honest and reliable repair shop look no further.
— Paul G., Bellevue, NE
I spoke to JT, Jason and Jay in regards to my car's condidtion. All were very friendly, informative and funny. Which helps in a high cost-stressful situation. I have taken my vehicles to this location for several years and plan on doing so as long as Jay and his family remain owners. Thanks Guys!
— Arica M., Omaha, NE
It seemed liked they were a little on the high side, but Tuffy's is good! Unlike some other mechanics, Tuffy's actually PRINTS (not writes) out their receipts. The detailed estimate they gave me over the phone was negotiable: I said I wanted a couple things taken off, they said okay, they gave me the new price and it was exactly the same price as the receipt I signed once I got there. No high-pressure sales. Plus I got a discount for being a full-time student. If some of the other commenters had problems with Tuffy's, it was probably because they didn't know how to say no to additional repairs. I realize that no mechanic is perfect, but I just like knowing that if they do charge me too much, I have it printed out right in front of me, in detail. And the people complaining about prices are probably cheapskates. Just remember you get what you pay for. If a place has rock bottom prices, they probably have shoddy service as well.
— Tom S., Omaha, NE
I recently visited this Tuffy's on Wright Street. Their mechanics did some maintenance on my truck. When they were finished, my 1994 Toyota Pickup drove like a new truck. I have been to the Tuffy's on Wright Steet several times, and have always left satisfied. I frequent this shop because I receive great customer service, honest diagnostics and quality workmanship on my vehicle. I recommend this particular Tuffy's to anyone searching for these qualities when needing automotive maintenance or repair.
— Brian T., Omaha, NE
I've taken my car in to Tuffy's several times for routine maintenance. Tuffy's has always treated me fairly and has not tried to up sell me on repairs. I would highly recommend Tuffy's!
— Nancy S., Omaha, NE
I took my car in to be serviced last week, and the mechanics immediately found a nail in my tire. My oil change and flat tire took 40 minutes to repair and I was on my way. I found the staff to be friendly and courteous. I would take any of my vehicles there.
— Brian G., Elkhorn, NE
Had several superb experiences at Tuffys on Wright Street. Found them very honest and made recommendations that saved me repair dollars. Very honest. Performed repairs in timely manner and worked around my schedule. Customer-service driven.
— Kevin T., Omaha, NE